Privacy Policy

At Panco, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our AI tools.

1. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically:

• Account Information: Email address, username, and password when you register.
• User Content: The prompts, text, and images you input, and the resulting AI-generated output.
• Payment Information: Payment processing is handled by secure third-party processors (such as Stripe). We do not store your full credit card details.
• Usage and Technical Data: IP address, browser type, device information, and activity logs collected via cookies and tracking technologies (e.g., Google Analytics 4, Google Tag Manager).

2. How We Use Your Information

We use the collected data to:

• Provide, maintain, and improve our AI video, image, and canvas tools.
• Process your payments and manage your subscriptions.
• Communicate with you, send system updates, or provide customer support.
• Detect, prevent, and address security or technical issues.
• Comply with legal obligations.

Note: We do not sell your personal data or user content to third parties.

3. Data Storage and Retention

We retain your personal information and user content only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Your content is securely stored using industry-standard encryption.

4. International Data Transfers

Panco is a global platform. Information we collect may be transferred to, stored, and processed in countries outside of your home country. By using our Services, you consent to these transfers.

5. Your Privacy Rights (GDPR & CCPA/CPRA)

Depending on your location (such as the EU or California), you have certain rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct inaccurate information.
• Deletion ("Right to be Forgotten"): The right to request that we erase your personal data under certain conditions.
• Data Portability: The right to request the transfer of your data to another organization.
• Opt-Out: The right to opt-out of cookies and automated tracking.

To exercise any of these rights, please contact us at support@panco.ai.

6. Cookies and Tracking Technologies

We use cookies to analyze traffic, remember your preferences, and improve your user experience. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our Services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal data from children. If we discover a child has provided us with personal data, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any major changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at support@panco.ai.